Shipping policy
Shipping Within France
At Mistral Marseille, we currently offer shipping within France only. We do not offer international shipping at this time.
We work to process and deliver your order as quickly as possible while ensuring it is properly prepared for shipment.
Processing Time
Orders are generally processed within 2–3 business days after payment has been successfully received.
Orders are not typically processed or shipped on weekends or public holidays. Processing may take slightly longer during periods of high order volume, promotions, or unexpected circumstances.
Transit Time
Once your order has been processed and shipped, the estimated transit time is 3–5 business days.
You will receive shipping information when your order has been dispatched, where applicable.
Estimated Delivery Time
The total estimated shipping time is:
2–3 business days processing + 3–5 business days transit = approximately 5–8 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, weather, public holidays, or other unforeseen events.
Shipping Area
We currently ship orders only to addresses within France.
We do not currently ship to international destinations.
Incorrect or Incomplete Address
Please make sure your shipping address is accurate and complete when placing your order. Mistral Marseille is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@mistralmarseille.shop.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us so we can help you check the status of your shipment.
For shipping-related questions, please contact:
Email: support@mistralmarseille.shop
Phone: +33 6 07 11 51 18
Mistral Marseille
56 Rue Sainte Francoise
13002 Marseille, France